News for 'Customer Service'

'India Has More Job Opportunities Than Skilled People'

'India Has More Job Opportunities Than Skilled People'

Rediff.com23 Jan 2026

'Given that the population is almost evenly split, the Indian economy cannot grow without women participating in the workforce.' 'While women's participation has increased, it is still well below 40 per cent,' says Kartik Narayan, CEO of the professional networking and jobs platform, Apna.

Union Budget 2026: Sitharaman tries to cover all bases, leaves out markets

Union Budget 2026: Sitharaman tries to cover all bases, leaves out markets

Rediff.com1 Feb 2026

Budget 2026 sticks to fiscal discipline, shuns populist measures despite five key state elections coming up, but ends up rattling stock markets with a higher transaction tax on derivatives trading.

How RBI Governor Fared In The First Year

How RBI Governor Fared In The First Year

Rediff.com29 Dec 2025

Sanjay Malhotra has made structural changes to banking regulation to bring down costs and increase efficiency. Plus, he kicked off a benign interest regime. But there are challenges ahead.

Strong demand boosts January sales of automakers

Strong demand boosts January sales of automakers

Rediff.com2 Feb 2026

Leading automakers Maruti Suzuki, Tata Motors, Mahindra & Mahindra, and Hyundai Motor India posted higher sales in January riding on the growth momentum ushered in by the GST reforms in the festive period last year.

Budget 2026 boosts healthcare spend, drugs relief

Budget 2026 boosts healthcare spend, drugs relief

Rediff.com1 Feb 2026

The government on Sunday gave a strong push to upgradation and expansion of healthcare infrastructure, medical education and pharma sector with the Union Budget 2026-27 announcing a slew of steps, including those aimed at making India a global hub for allied healthcare professionals and biopharma manufacturing.

How India-US Trade Deal Finally Shaped Up

How India-US Trade Deal Finally Shaped Up

Rediff.com12 Feb 2026

The turning point came with the appointment of Sergio Gor as the US ambassador to India.

E2W companies seek PM E-Drive subsidy extension beyond March 2026

E2W companies seek PM E-Drive subsidy extension beyond March 2026

Rediff.com27 Jan 2026

India's electric two-wheeler (e2W) manufacturers have urged the government to extend subsidies under the PM E-Drive (Electric Drive Revolution in Innovative Vehicle Enhancement) scheme beyond March 2026, cautioning that a withdrawal could slow near-term demand even as confidence in long-term electric mobility adoption remains intact.

Mercedes-Benz Hits Speed Bump In 2025, Vows To Stay Course

Mercedes-Benz Hits Speed Bump In 2025, Vows To Stay Course

Rediff.com15 Jan 2026

Despite a 2.8 per cent fall in 2025 volumes, Mercedes-Benz India reported its best-ever revenue and profitability, led by top-end models, AMG growth and higher BEV mix.

Is AI Really Boosting India's Economy?

Is AI Really Boosting India's Economy?

Rediff.com12 Feb 2026

'The real risk is not that AI will fail to transform India's economy.'
'The risk is that it already is -- while our measurement systems continue to look the other way,' observes Nishant Sahdev, a theoretical physicist at the University of North Carolina.

Indian airlines cancel US flights as Iran shuts airspace

Indian airlines cancel US flights as Iran shuts airspace

Rediff.com15 Jan 2026

Parents of Kashmiri students studying in Iran have appealed to the Indian government to evacuate their children due to ongoing tensions and protests in the country. They cite difficulties in communication and travel arrangements.

Battles To Do Your Household Chores

Battles To Do Your Household Chores

Rediff.com17 Jan 2026

'Instant home services act as an on-demand household support system, bridging the gap between informal domestic help and structured service platforms,'

Budget 2026: Key numbers to be watched

Budget 2026: Key numbers to be watched

Rediff.com1 Feb 2026

Here are the key numbers to watch out for in the Union Budget for 2025-26:

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

Rediff.com17 Dec 2025

The country's largest IT services firm Tata Consultancy Services on Wednesday outlined an aggressive plan to become the "world's largest AI-led technology services company" as CEO K Krithivasan shared that the company has logged about $1.5 billion in annualised revenue.

Adani Power gets relief as SC nixes SEZ electricity duty

Adani Power gets relief as SC nixes SEZ electricity duty

Rediff.com6 Jan 2026

Customs duty cannot be levied on electricity supplied from a special economic zone (SEZ) to the domestic market, ruled the Supreme Court on Monday while upholding Adani Power's appeal against a 2019 judgment of the Gujarat high court. The 2019 judgment had denied relief to Adani Power from Customs duty on electricity supplied from its Mundra SEZ unit to the domestic tariff area (DTA).

Budget reflects a maturing economy

Budget reflects a maturing economy

Rediff.com11 Feb 2026

The Budget reflects a clear focus on strengthening India's long-term prospects by leaning on nation-building sectors such as infrastructure, manufacturing, and technology while maintaining fiscal responsibility.

Don't Expect Tax Relief In This Budget!

Don't Expect Tax Relief In This Budget!

Rediff.com27 Jan 2026

After the last Budget's announcement of a major tax relief for those earning an annual salary of less than Rs 12 lakh, there is not much that individuals can look forward to in the forthcoming Budget, points out A K Bhattacharya.

No cashless treatment for Bajaj Allianz customers of north India

No cashless treatment for Bajaj Allianz customers of north India

Rediff.com22 Aug 2025

The Association of Healthcare Providers - India (AHPI), representing hospitals and healthcare institutions across the country, has advised its members in north India to stop providing cashless treatment facilities for policyholders of Bajaj Allianz General Insurance Company, with effect from September 1.

Bharti Enterprises, Warburg Pincus to acquire 49% stake in Haier India

Bharti Enterprises, Warburg Pincus to acquire 49% stake in Haier India

Rediff.com25 Dec 2025

Sunil Bharti Mittal-led conglomerate Bharti Enterprises and private equity firm Warburg Pincus will collectively acquire a 49 per cent stake in Haier Appliances India, the local unit of China's Shandong-based Haier group, for an undisclosed amount. The transaction, according to industry sources, values the company at about 15,000 crore.

Indian pharma to get stronger dose of EU mkt access

Indian pharma to get stronger dose of EU mkt access

Rediff.com5 Feb 2026

The European Union's (EU's) offer to slash tariffs on 97.5 per cent of Indian chemical exports to zero is set to give India's pharmaceutical and medical device firms preferential access to the European markets.

Can't treat compliance as a quarter-end activity: RBI DG

Can't treat compliance as a quarter-end activity: RBI DG

Rediff.com13 Jan 2026

Banks cannot treat compliance as a quarter-end activity, and must have stronger operational discipline and data governance throughout the year, Reserve Bank of India (RBI) Deputy Governor Swaminathan J said in a speech at the Third Annual Global Conference of the College of Supervisors.

AHPI, Star Health in spat over cashless service

AHPI, Star Health in spat over cashless service

Rediff.com15 Sep 2025

If cashless services are suspended, AHPI said, its member hospitals will continue to treat Star Health policyholders, but patients will have to pay upfront and later seek reimbursements directly from the insurer.

HCLTech counts on M&As to add 1.5% to revenue

HCLTech counts on M&As to add 1.5% to revenue

Rediff.com14 Jan 2026

HCLTech expects its recent large acquisitions to contribute about 1.5 per cent to revenue in 2026-27 (FY27), Chief Executive Officer and Managing Director C Vijayakumar said, as the company looks to build newer revenue streams in a subdued macroeconomic environment.

500% US Tariff Threat Looms Over India

500% US Tariff Threat Looms Over India

Rediff.com9 Jan 2026

A 500 per cent tariff would effectively shut out India's goods and services exports to the US.

Women Power India's Retail Push

Women Power India's Retail Push

Rediff.com5 Jan 2026

'It's harder to attract women initially, but once they come in, retention is significantly higher.'

How C-60 Broke The Back of Naxalism In Gadchiroli

How C-60 Broke The Back of Naxalism In Gadchiroli

Rediff.com12 Feb 2026

Once the might of the Indian establishment turned completely against the Maoists, there was no way they could survive -- either in Gadchiroli or anywhere else, points out M R Narayan Swamy.

Live selfie, location lock: India tightens KYC rules for crypto exchanges

Live selfie, location lock: India tightens KYC rules for crypto exchanges

Rediff.com11 Jan 2026

Under the new rules, users must take a "live selfie" using software that verifies their presence, typically through eye-blinking or head movement. The measure helps prevent the use of static photos or deepfakes.

One Snapshot To Track Your Savings, Investments

One Snapshot To Track Your Savings, Investments

Rediff.com30 Jan 2026

Sebi is working with other regulators to expand the CAS framework.

Nirmala Sitharaman: 'Focus Of Budget Was To Keep Stable Growth Going'

Nirmala Sitharaman: 'Focus Of Budget Was To Keep Stable Growth Going'

Rediff.com6 Feb 2026

'We kept this Budget on a larger plank, rather than on one incident, however serious.'

SIM-Binding Standoff: Telcos Vs Apps

SIM-Binding Standoff: Telcos Vs Apps

Rediff.com17 Dec 2025

App-based communication services providers and Indian telcos are at loggerheads over the SIM-binding directions issued by the department of telecom, which are to be complied with by the end of February 2026.

AI Changes Who Gets Hired And Fired

AI Changes Who Gets Hired And Fired

Rediff.com14 Jan 2026

As AI adoption replaces routine roles, hiring is increasingly shifting toward AI-specific skills.

First-time luxury buyers power BMW to record sales

First-time luxury buyers power BMW to record sales

Rediff.com19 Jan 2026

The share of first-time luxury customers in BMW's portfolio has risen sharply -- from around 43 per cent in 2024 to nearly 49 per cent in 2025. In some models, the figure is even higher.

Planning To Invest In NPS Vatsalya?

Planning To Invest In NPS Vatsalya?

Rediff.com5 Feb 2026

NPS Vatsalya offers a disciplined investment avenue that parents can use to create intergenerational wealth by contributing even small sums.

2025: Women, Freshers Dominate Hiring Momentum

2025: Women, Freshers Dominate Hiring Momentum

Rediff.com23 Dec 2025

Hiring was strongest in education and training, healthcare services, retail, financial services and wellness.

What India Ordered On Blinkit In 2025

What India Ordered On Blinkit In 2025

Rediff.com31 Dec 2025

India's shopping carts on Blinkit turned into quiet storytellers this year.

Trai Launches Digital Consent Pilot

Trai Launches Digital Consent Pilot

Rediff.com11 Dec 2025

A national rollout will take place after the pilot test in which SBI, PNB, Axis Bank, Bank of Maharashtra, Canara Bank, Kotak Mahindra Bank, IndusInd Bank, ICICI Bank, HDFC Bank, Indian Overseas Bank and Punjab & Sind Bank are participating.

'After GST cut, innovation will boost life insurance'

'After GST cut, innovation will boost life insurance'

Rediff.com5 Dec 2025

The reduction in goods & services tax (GST) on individual life and health insurance premiums has been called a "landmark step" for making insurance affordable and inclusive. In a panel discussion at the Business Standard BFSI Insight Summit 2025, Anup Bagchi, managing director (MD) & chief executive officer (CEO) of ICICI Prudential Life Insurance; Mahesh Balasubramanian, MD & CEO of Kotak Life Insurance; Tarun Chugh, MD & CEO of Bajaj Life Insurance; and Ratnakar Patnaik, MD of Life Insurance Corporation of India (LIC), listed what else the industry needs to reach more people.

Blinkit drops 10-minute delivery claim; Swiggy, Zepto may follow suit

Blinkit drops 10-minute delivery claim; Swiggy, Zepto may follow suit

Rediff.com13 Jan 2026

Eternal-owned quick-commerce firm Blinkit has dropped its '10-minute' delivery claim after intervention by the Labour Ministry amid growing concerns over the welfare and safety of delivery workers.

Govt makes active SIM link mandatory for messaging apps

Govt makes active SIM link mandatory for messaging apps

Rediff.com30 Nov 2025

The Indian government has directed app-based communication services like WhatsApp and Telegram to ensure continuous linkage to a user's active SIM card to combat cyber fraud. Non-compliance will result in penalties under the Telecommunications Act, 2023.

PSBs rework branch plan to pare costs

PSBs rework branch plan to pare costs

Rediff.com23 Dec 2025

In order to optimise branch efficiency, public sector banks (PSBs) are reworking their strategies to streamline operations and reduce cost amid changing customer behaviour. The strategies include closing or merging low traffic branches and reducing their size in smaller centres.

New labour codes drag HCLTech Q3 profit to Rs 4,076 crore

New labour codes drag HCLTech Q3 profit to Rs 4,076 crore

Rediff.com12 Jan 2026

IT services firm HCLTech on Monday reported a 11.2 per cent decline in consolidated net profit to Rs 4,076 crore in the October-December quarter of FY26.